Terms &Conditions

These Terms and Conditions form a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and Nexthorne ("we", "us", or "our"), covering your access to and use of the Nexthorne website and the Nexthorne WhatsApp AI Agent service (the "Service").

We are registered in the United Kingdom and Pakistan. By subscribing to a plan, connecting a WhatsApp number, or otherwise using the Service, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must not use the Service.

Nexthorne configures, hosts, and operates an AI agent that sends and receives messages on your WhatsApp Business number to answer customer questions, book appointments, capture leads, and hand conversations to your team.

• The Service runs on top of the WhatsApp Business Platform operated by Meta and on third-party AI model providers. Your use of the Service is also subject to their applicable terms and policies.
• AI-generated replies are probabilistic and may occasionally be incomplete or incorrect. You are responsible for configuring escalation rules so that sensitive matters are routed to a human.
• We may improve, change, or deprecate features over time. Material reductions in functionality will be communicated in advance where practical.

By using the Service, you represent and agree that:

• All business, contact, and billing information you provide is true, current, and complete, and you will keep it updated.
• You own or are authorised to use the WhatsApp Business number connected to the Service, and you have the right to share the business content, documents, and data you provide for training the agent.
• You will comply with the WhatsApp Business Messaging Policy and WhatsApp Commerce Policy at all times.
• You are responsible for messages the agent sends on your behalf to your customers, and for obtaining any consent required to message them.
• You have the legal capacity to enter this agreement and are not a minor in your jurisdiction.

You may not use the Service to:

• Send unsolicited bulk or spam messages, or contact people who have not opted in to hear from your business.
• Send content that is unlawful, deceptive, hateful, harassing, or that infringes another party's rights.
• Provide the agent with data you do not have the lawful right to process, including sensitive personal data without a proper basis.
• Attempt to reverse engineer, resell, sublicense, or circumvent usage limits or security controls of the Service.
• Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.

We may suspend the Service immediately if your use creates legal risk for us, breaches Meta's policies, or threatens the stability of the platform.

The Service is billed as a one-time setup fee plus a recurring monthly subscription selected by conversation volume. Current pricing is shown on our website and confirmed at checkout.

• Setup fee: A one-time charge (currently $300) covering account configuration, agent build, integrations, testing, and go-live.
• Monthly subscription: Billed in advance and auto-renews each month until cancelled. Each plan includes a monthly conversation allowance; a conversation is one 24-hour WhatsApp session with a customer.
• Overages: Conversations above your allowance are billed at $0.02 each on your next invoice.
• Taxes & fees: Prices exclude applicable taxes and payment-processing fees, which you are responsible for. Payments are processed through providers including WorldFirst and Airwallex.
• Price changes: We may change pricing with at least 30 days' notice before your next renewal.
• Refunds: Refunds and service credits are governed by our Refund Policy.

The Service, including its software, models integration, prompts framework, dashboards, and branding, is owned by or licensed to Nexthorne and is protected by intellectual property laws. Subscribing grants you a non-exclusive, non-transferable right to use the Service during your subscription.

You retain ownership of your business content and of the customer message data processed through your agent. You grant us a limited licence to host and process that content solely to operate and improve your Service. For personal data of your customers, you act as the data controller and Nexthorne acts as your processor, as described in our Privacy Policy.

The specific agent configuration, knowledge base, and conversation flows built for you may be exported to you on request while your subscription is active.

THE SERVICE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, THAT AI RESPONSES WILL BE ACCURATE, OR THAT EVERY MESSAGE WILL BE DELIVERED, AS THE SERVICE DEPENDS ON META AND THIRD-PARTY AI PROVIDERS.

IN NO EVENT WILL NEXTHORNE, ITS DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOST LEADS, OR LOSS OF DATA. OUR MAXIMUM AGGREGATE LIABILITY FOR ANY CLAIM IS LIMITED TO THE TOTAL AMOUNT YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

You may cancel your subscription at any time, effective at the end of the current billing period. We may suspend or terminate the Service if you fail to pay, breach these Terms or Meta's policies, or if required by law.

On termination, the agent stops responding on your number and recurring billing ends. You may request an export of your agent configuration and conversation data within 30 days of termination, after which it may be deleted in line with our Privacy Policy.

These Terms are governed by the laws of the United Kingdom (England and Wales) and, where applicable to the contracting entity, Pakistan, without regard to conflict-of-law principles.

Any dispute will first be pursued through good-faith negotiation. Failing that, it will be submitted to the exclusive jurisdiction of the competent courts of London, UK or Faisalabad, Pakistan, depending on the entity named on your invoice.

To raise a complaint or ask about these Terms, contact Nexthorne at: